FAQ
WHO MANAGES Lorusso Cucine Design?
The website lorussocucinedesign.com is managed by LORUSSO CUCINE & DESIGN DI LORUSSO LUIGI, with registered office at Via Vienna 12, 76011 Bisceglie BT, Italy.
VAT number: IT04771620723
REA:334890
WHERE DO YOU DELIVER?
We deliver exclusively in Italy.
We currently do not ship to other countries.
WHAT ARE THE SHIPPING COSTS?
For orders equal to or greater than €150, standard shipping is free.
For orders less than €150, a fixed shipping cost of €20 applies.
HOW LONG DOES IT TAKE TO PREPARE AN ORDER?
Orders are normally prepared within 1–3 business days of payment confirmation.
HOW LONG DOES DELIVERY TAKE?
After shipment, delivery is normally expected within 3~5 business days.
The total estimated time from payment confirmation to delivery is normally 4~8 business days.
WHICH COURIERS DO YOU USE?
Orders can be entrusted to DHL, FedEx, UPS or other professional couriers selected based on the product and destination.
CAN I TRACK MY ORDER?
Yes. After shipment, you will receive, when available, a code or link to monitor the delivery status.
WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept Visa and Mastercard.
Payments are processed through J-Pay using the procedure available during checkout.
DO PRICES INCLUDE VAT?
Prices published on the site are expressed in euros (€) and include applicable VAT, unless otherwise indicated by current regulations.
CAN I CANCEL AN ORDER?
You can request the cancellation of the order before shipment by writing promptly to info@lorussocucinedesign.com.
We cannot guarantee the cancellation of orders already prepared or entrusted to the courier.
CAN I RETURN A PRODUCT?
If you purchase as a consumer, you can exercise the right of withdrawal within 14 calendar days of receiving the product, subject to legal exceptions.
WHO PAYS THE RETURN SHIPPING COST?
The direct cost of return is borne by the customer, except in the case of a damaged, defective, incorrect, or non-conforming product.
For bulky products or those that cannot be returned via normal postal service, the return cost may be higher than that of ordinary shipping.
WHERE SHOULD I SEND A RETURN?
The address for returns is:
Lorusso Cucine Design
LORUSSO CUCINE & DESIGN DI LORUSSO LUIGI
Via Vienna 12
76011 Bisceglie BT
Italy
Before shipping the return, we recommend that you contact us at info@lorussocucinedesign.com.
WHAT SHOULD I DO IF I RECEIVE A DAMAGED OR DEFECTIVE PRODUCT?
Contact us at info@lorussocucinedesign.com, indicating the order number and, where available, photographs of the product and packaging.
Products sold to consumers are covered by the legal guarantee of conformity provided by applicable regulations.
HOW CAN I CONTACT YOU?
Email: info@lorussocucinedesign.com
Phone: +39 80 338 2823
Customer Service:
Monday to Friday, 09:00 to 18:00
Italian time – CET/CEST